[stand-by - Appleton, WI]

Dear Julie,

As we close out 2003 and look forward with optimism to 2004, we want to thank you again for working with us during the most challenging time of our lives.  We appreciate more than our words will ever be able to express, your caring professionalism - doing your job so well - with heart & faith...

We think of you often, Julie, especially when we hear your great WHBY advertising spots!  We wish you & your business all the best in 2004!

God Bless You!
(names omitted)